Phone # :
Address:
Store Hours:
| Feel free to use the submission form below to ask questions or leave comments. For your protection we will under no circumstances ask you for information such as your credit card number, social security number, or any other financial information via the internet. Please do not send this sort of information to us through our website. Thanks. |
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1-605-380-3767
Please leave a message if no one answers or leave email.
We will get back to you as soon as possible.
webmaster@customtimpani.com
Summer Hours - 8:30 AM - 5:30 PM CST M-F
June 1st - August 31st
Winter Hours - 8:30 AM - 7:00 PM CST M-F
10:00 AM - 4:00 PM Saturday
Please leave a message if no one answers or leave email.
We will get back to you as soon as possible.
webmaster@customtimpani.com
Summer Hours - 8:30 AM - 5:30 PM CST M-F
June 1st - August 31st
Winter Hours - 8:30 AM - 7:00 PM CST M-F
10:00 AM - 4:00 PM Saturday
Timpani
| Custom |
Accepting Visa, MasterCard, and Discover
To avoid any processing delays, please provide the credit cardholder's name and address on
file with the credit card issuing bank. For the protection of our customers, all credit card orders
are subject to name and address verification.
Checks & Money Orders
We accept Checks and Money Orders. In order to process these orders send in a printed
receipt of your online transaction or contact us to have a receipt sent to you for processing.
A $25 fee will be charged for returned checks.
All unpaid accounts will be charged a 2.99% finance charge on the 15th of each month.
COD is not available.
School Purchases
Purchase Orders
We do accept purchase orders from schools on most of our products. Please contact us for
further information on processing your purchase order. We will verify all purchase orders prior
to completing any orders. Orders will be shipped only to official school addresses.
Purchase Order Payments
your order.
Back Ordered Items
If an item is on backorder we will contact you via e-mail or phone to inform you and give you the
option of cancelling your transaction.
Charges To Your Credit Card
Items are not charged to your credit card until shipment.
Shipping Methods:
Custom Timpani uses UPS and USPS for the majority of shipping needs. Some items such as
timpani require truck shipping, please contact us for shipping rates for timpani sales.
Unless specifically requested, we do not require a signature for deliveries. The carrier will use
their own discretion on determining whether to leave a package or not. Custom Timpani is not
responsible for packages left by carriers.
Refund and Return Policies
Shipping Information:
Your product will be shipped on an average of 3-5 business days after we receive your payment.
Payments made with personal checks can expect a shipment time of 7-14 days after we
receive your payment to allow time for your check to clear.
Refund and Returns Policies
30 Day Money Back Guarantee:
We are confident that you will be completely satisfied with your purchase. If you are not
completely satisfied, return the item within 30 days from date of invoice for a full refund.
Returns must be in the same condition as it left our warehouse. We inspect returns and upon
approved inspection, your purchase will be refunded. Returns not in the original condition or
incomplete, may be subject to a charge based on our cost to repair the damage or replace
missing parts. Refunds are for purchase price of product only and do not include charges
incurred for shipping and handling. Refunds will be issued by company check to the buyer after
inspection of the returned product.
Return shipping will be at your expense. Merchandise will be returned prepaid by a traceable
method (a tracking number) as we are not responsible for lost packages being returned.
Instrument Warranties
New Instruments:
Each Manufacturer offers its own warranty on their product. Specific warranty information is
provided with your instrument purchase. To make sure you instrument is fully covered, refer to
your warranty information card sent with your purchase and mail it in to the manufacturer.
Do not send the instrument to the manufacturer as warranty claims/service must be processed
through an authorized dealer.
Refurbished Timpani:
30 Day Money Back Guarantee (refer to Refund and Return policies for more information)
Privacy Pledge
Your privacy is protected. We do not sell our customer list. Your information is used only for
processing your order.
February 16, 2006
Custom Timpani
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the
information we collect, how it is used, how it is safeguarded, and how to contact us if you have
any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
The information you provide is to securely process your orders and to ensure that your order is
processed as promptly as possible.
The information may also be used to contact you regarding follow up questions we may have
regarding your purchase and to verify the purchase with you.
Our Commitment To The Security of Your Data
Information the you provide to us via our website, phone, or mail will be used only to process
your order or to obtain order verification from you. Your information will then remain on file with
us to assist in processing any return orders you may have. We do not keep any credit card
information on file after your purchase to help further ensure your protection.